Common queries answered
Frequently asked Questions
Production times vary depending on the product but typically take 5–7 business days. Shipping generally adds another week, so most orders arrive within 2–3 weeks from the date of purchase.
Call as at (302) 294-6552
Returns are accepted within 30 days of delivery. Items must be in their original, working condition to qualify for a refund.
To request a change, please email customerservice@lantexusa.com within 48 hours of placing your order. After this time, changes may not be possible.
We’re integrating our order system to provide real-time updates on your order.
In the meantime, please call us at (302) 294-6552.
You can reach us by emailing customerservice@lantexusa.com. Our support hours are Monday–Thursday, 8:30am–5:00pm EST, and Friday, 8:30am–4:30pm EST.
Please email customerservice@lantexusa.com within 48 hours of placing your order to request an address change.
We currently ship within the United States and Canada only.
Orders may arrive in multiple packages depending on the size and quantity of the blinds. We do our best to minimize packaging while ensuring safe delivery.
