Privacy Highlights
At LANTEX USA, INC, your privacy matters. Here’s a quick overview of how we handle your information:
- What we collect: Basic contact details, order information, and limited website usage data.
- What we don’t collect: We don’t store your full credit card numbers, and we don’t sell your personal information.
- Why we collect it: To process orders, provide customer support, improve our website, and keep in touch (only if you’ve opted in).
- Cookies: We use cookies to make our site work (like remembering what’s in your cart) and to improve performance. You can control this in your browser settings.
- Your rights: You can request access, correction, or deletion of your information. You can also opt out of marketing emails anytime.
- Sharing: We only share your information with trusted service providers (like payment processors) or when required by law.
- Security: Protecting your information is a top priority, and we maintain robust technical, administrative, and physical safeguards to ensure it remains secure.
- Updates: If we make significant changes to this policy, we’ll let you know here.
Privacy Policy
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, mailing address, phone number.
- Payment Information: Payment card details are processed by third-party payment providers; we do not store full credit card numbers.
- Commercial Information: Purchase history, order details, service interactions.
- Internet/Device Information: IP address, browser type, device identifiers, and usage data through cookies or similar technologies.
- Communications: Records of correspondence, customer support inquiries, and feedback.
We do not knowingly collect information from children under 18 years of age.
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you register, place an order, subscribe to communications, or contact us.
- Automatically through cookies, analytics tools, and similar technologies when you use our Services.
- From third-party service providers who support our operations (e.g., payment processors, hosting providers).
3. How We Use Information
We use the information collected for purposes including:
- Processing transactions and delivering products or services.
- Responding to customer inquiries and providing support.
- Communicating with you regarding orders, updates, and promotional materials (where permitted by law).
- Improving, securing, and personalizing our Services.
- Complying with legal and regulatory requirements.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember items in your shopping cart.
- Analyze website usage and performance.
- Improve user experience and Services.
You may disable cookies through your browser settings. Certain features may not function properly if cookies are disabled. Where required by law, we will obtain your consent before setting non-essential cookies.
We honor Global Privacy Control (GPC) signals where legally required.
5. Disclosure of Information
We may share personal information with:
- Service providers that perform functions on our behalf (e.g., payment processors, hosting companies, email providers).
- Legal authorities when required to comply with law or protect our rights.
- Corporate transactions such as a merger, acquisition, or sale of assets.
We do not sell or rent personal information. We do not share personal information for cross-context behavioral advertising without your consent.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your information, no method of transmission or storage is completely secure.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
- Access and Portability: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of personal information, subject to legal exceptions.
- Opt-Out of Sale/Sharing: Request that we not sell or share your personal information.
- Restrict/Opt-Out of Marketing: Opt-out of marketing emails at any time by following the unsubscribe instructions.
To exercise these rights, contact us at CustomerService@LantexUSA.com or 302-294-6552. We may need to verify your identity before fulfilling requests.
9. International Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to certain processing and the right to lodge a complaint with a supervisory authority. Our lawful bases for processing include performance of a contract, compliance with legal obligations, legitimate interests, and consent where applicable.
10. Data Breach Notification
In the event of a data breach affecting your personal information, we will provide notice in accordance with applicable laws, which may require notification within 72 hours.
11. Third-Party Services and Links
Our Services may include links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties.
12. Email Communications (CAN-SPAM Compliance)
We comply with the CAN-SPAM Act. You will not receive marketing emails from us unless you have opted in where required by law. All marketing emails include an option to unsubscribe.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision will be posted at the top of this page. Material changes will be communicated by posting an updated notice on our website.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at: