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RGA Policy

In order to track your repairs and returns and ensure service and quality, Lantex USA, LLC has developed a procedure for receiving products into our factory by using a Returned Goods Authorization (RGA) number.

All merchandise returned to Lantex USA, LLC must have an RGA number which is issued by Lantex. All RGA orders can be sorted into two categories; repairs or credits. The following are instructions for you to get the RGA numbers according to each categories.

For Repairs: 

(A) All repair orders can be divided by two sections according to Lantex USA, LLC’s Warranty Policy. One is (A) under warranty and the other is (B) not under warranty.
 
Under Warranty:
 
According to Lantex USA, LLC’s Warranty Policy, if the problem is due to defects in Lantex’s workmanship or materials and it is still under our limited lifetime warranty, please contact our customer service department to get an RGA number for your repairs. In this case, Lantex will issue a call tag to pick up the shades, repair them, and ship them back to you without any charge. When you call our customer service, please tell us the original order number (which is on every headrail), how many units, what sizes, the nature of the problem, and what needs to be changed or repaired.
 
Not Under Warranty:
 
If the problem is not under our warranty or you want to change or add something a er the blinds have been made, please call customer service to obtain a RGA number. In this case, Lantex USA, LLC will charge you according to the di erent repair services and you are responsible for shipping cost back and forth. When you contact our customer service, please tell us the original order number (which is on every headrail), how many units, what sizes, the nature of the problem, and what needs to be changed or repaired. Our customer service representative will tell you the service fee and the RGA number (6 digits). Please attach this RGA number to the shades which you want to send back for repair.
 
For Credit:
 
In some cases, blinds cannot be repaired. For example, the blind was made too short in the length or width in our factory. Please call customer service to get an approval for a remake order and get an RGA number for the credit of the original shades. For approving a remake order, please tell us the original order number (which is on every headrail), how many units, what sizes, the nature of the problem, what needs to be remade, and why.
 
According to Lantex’s RGA Policy, Lantex will bill you for the remake order and issue credit back to you a er we inspect the original shades. Remember that credit is upon inspection and no credit will be issued until we inspect the problem blinds.
 
Lantex USA, LLC will issue a call tag or arrange drivers to pick up any return order which has been approved. It is the customer’s responsibility to cooperate with Lantex to send the problem blinds back to us. If you do not send the original blinds back, Lantex will not issue any credit for the original shades. e merchandise must be returned to Lantex within 30 days of the remake shipment or you will be required to pay for both the remake and original order.