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Changes, Cancellations and Refunds

Changes, Cancellations and Refunds

Because these binds are custom made to your measurements, they are not suitable for resale. Therefore, it is important that you are sure of your measurements before you finalize your order. Below are some points about how we handle cancellations and changes:

    • Since production typically starts within 24 hours of when the order is placed, cancellations and changes can only be made for a period of 48 calendar hours after your online order is finalized.
    • If you cancel your order during this 24 hour period, we will refund your money.
    • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24  hour period.
    • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
    • We reserve the right to reject any order, at our discretion.


Inspection of Merchandise

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 10 calendar days after delivery to your home and we'll have the damaged merchandise replaced at no cost to you. If you do not notify us within this 10-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.