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Shipping & Returns

SHIPPING

  • We can ship to virtually any address in the world. Note that there are restrictions on some products and cannot ship to international destinations. 
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

REFUNDS

  • All refunds are credited to your original form of payment. If you ordered by credit card, we'd credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

RETURNING BY MAIL (U.S.)

  • We do not currently accept returns by mail.
  • To track your repairs and returns, Lantex USA has developed a procedure for receiving products into our factory by using a Returned Goods Authorization (RGA) number. All merchandise returned to Lantex USA must have an RGA number which is issued by Lantex.
  • All RGA orders can be sorted into two big categories, repairs or credits.
  • All repair orders can be divided into two sections according to Lantex USA, LLC’s Warranty Policy. One is (A) under warranty and the other is (B) not under warranty